01
PRIVACY REQUESTS
Managing your personal information.
Depending on where you live and which privacy laws apply, you may
have certain rights concerning the personal information Nestvioray
holds about you.
These rights may include requesting access, correction, deletion,
restriction, objection, or a copy of certain personal information.
Not every right applies in every location or circumstance.
How to contact us
Submit a request by emailing
service@nestvioray.com
with the subject line “Privacy Request.”
02
YOUR PRIVACY RIGHTS
Requests you may be entitled to make.
Subject to applicable law, identity verification, and relevant
exceptions, you may be able to submit one or more of the following
requests:
01
Access
Ask whether we process your personal information and request
access to certain information we maintain about you.
02
Correction
Request correction of personal information that is inaccurate
or incomplete.
03
Deletion
Request deletion of eligible personal information, subject to
legal, security, transactional, and recordkeeping exceptions.
04
Data Copy
Request a copy of certain personal information in an available
and reasonably usable format where required.
05
Restriction
Ask us to restrict certain processing activities where this
right is available under applicable law.
06
Objection
Object to certain processing based on legitimate interests or
direct marketing where applicable.
07
Consent Withdrawal
Withdraw consent for future processing where consent is the
applicable legal basis.
08
Marketing Choices
Unsubscribe from eligible promotional email communications at
any time.
03
SUBMITTING A REQUEST
Information to include.
To help us locate the relevant information and respond efficiently,
include the following details where applicable:
✓
The email address associated with your account or order.
✓
Your order number, if your request relates to a purchase.
✓
The country or region where you currently reside.
✓
The specific privacy right or action you are requesting.
✓
Enough detail for us to understand and process the request.
Please do not include passwords, complete payment card details,
security codes, or unnecessary sensitive personal information.
04
IDENTITY VERIFICATION
Protecting information from unauthorized access.
Before completing certain requests, we may need to verify that the
person making the request is the individual to whom the information
relates or is legally authorized to act on that person’s behalf.
Verification may involve confirming information already associated
with your order, account, or previous interaction with Nestvioray.
The information requested will depend on the nature and sensitivity
of the request.
Do not send identity documents unless requested
Please do not email passports, government-issued identification,
financial documents, or other sensitive materials unless we
specifically request them through an appropriate process.
05
AUTHORIZED REPRESENTATIVES
Requests submitted on another person’s behalf.
Where permitted by applicable law, you may authorize another person
or organization to submit a privacy request for you.
We may ask the representative to provide proof of authorization and
may also contact you directly to verify your identity and confirm
that permission was granted.
We may decline to disclose personal information to a representative
if we cannot reasonably verify the representative’s authority or
the identity of the person concerned.
06
REQUEST REVIEW
How we handle your request.
01
Request Received
We review the information provided and determine whether
additional details are needed.
02
Identity Verification
We may verify your identity or authority before disclosing,
changing, or deleting personal information.
03
Eligibility Review
We assess the request under applicable privacy laws and
determine whether any exceptions apply.
04
Response
We provide a response or status update within the period
required by applicable law.
07
LIMITATIONS & EXCEPTIONS
When information may need to be retained.
Privacy rights are not absolute. We may retain or continue
processing certain information where permitted or required for
purposes such as:
Completing orders and transactions
Processing returns and refunds
Maintaining tax and accounting records
Preventing fraud and misuse
Protecting legal rights
Resolving disputes
Meeting regulatory obligations
Maintaining system security
If we cannot fully complete a request, we will explain the decision
where required and permitted by applicable law.
08
MARKETING CHOICES
Control promotional communications.
If you receive marketing emails from Nestvioray, you may unsubscribe
by using the unsubscribe link included in an eligible promotional
message or by contacting customer care.
Unsubscribing from marketing does not prevent us from sending
non-promotional communications related to orders, payments,
shipping, returns, security, or other service matters.
It may take a reasonable amount of time for an unsubscribe request
to be reflected across all relevant systems.
09
REQUEST OUTCOMES
Fair treatment and further review.
Where required by applicable law, we will not unlawfully
discriminate against you for exercising an eligible privacy right.
If we decline a request in whole or in part, you may contact us to
ask for clarification or further review. Where applicable law
provides a formal appeal right, we will provide relevant
instructions with our response.
10
PRIVACY SUPPORT
Contact us about your information.
For questions about personal information, privacy choices, or the
status of an existing request, contact our privacy support team.
PRIVACY SUPPORT EMAIL
service@nestvioray.com
→
11
COMPANY INFORMATION
Privacy Request Contact
Nestvioray is operated by
Guangzhou Senqi Technology Co., Ltd.
COMPANY NAME
Guangzhou Senqi Technology Co., Ltd.
UNIFIED SOCIAL CREDIT CODE
91440118MAE9ND239T
REGISTERED ADDRESS
Shop 102, Building 2, No. 137 Licheng Avenue,
Licheng Subdistrict, Zengcheng District,
Guangzhou, Guangdong Province, China
