Order Processing

Orders are reviewed and prepared after successful payment confirmation. Eligible orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Processing time refers to the period required to verify, prepare, pack, and transfer an order to the delivery carrier. It is separate from the estimated transportation or delivery time.

Processing may take longer because of:

• High order volume or promotional events.
• Product availability or fulfillment requirements.
• Payment authorization or fraud-prevention review.
• Incomplete customer or delivery information.
• Weekends, public holidays, or carrier interruptions.

If additional order verification is required, shipment preparation may be paused until the necessary information has been confirmed.

Shipping Rates

Shipping charges are calculated in United States dollars and are confirmed before payment is completed.

Eligibility is based on the qualifying merchandise subtotal after discounts and before any applicable taxes or non-product charges, unless otherwise displayed at checkout. Expedited or alternative delivery services may carry additional charges.

Estimated Delivery Times

Available shipping methods and estimated delivery information may be displayed during checkout or provided after the order has been dispatched.

Delivery estimates begin after processing has been completed and the parcel has been transferred to the carrier. They are provided for general guidance and are not guaranteed arrival dates.

Carrier schedules may be affected by weather, transportation interruptions, seasonal volume, regional events, public holidays, address issues, or other circumstances outside our direct control.

Tracking Your Order

When tracking is available, shipment information may be sent to the email address used during checkout or displayed on the applicable order status page.

A tracking number may not show movement immediately after a shipping label is created. The carrier may need additional time to receive, scan, and process the parcel.

• Check the email address used during checkout.
• Review spam, promotions, and junk folders.
• Allow time for the carrier’s first tracking scan.
• Follow carrier notices regarding delivery attempts.

A temporary lack of tracking movement does not necessarily mean that the shipment has been lost.

Multiple Packages

Products within the same order may occasionally be shipped in separate packages because of inventory availability, fulfillment location, parcel size, or carrier requirements.

Separate shipments may receive different tracking numbers and may arrive on different dates. Receiving one package does not necessarily mean that the remaining products are missing.

Please review all shipment notifications connected to your order before contacting customer support.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address during checkout. This includes the recipient’s name, street address, apartment or unit number where applicable, city, state, postal code, and contact information.

If you notice an address error after placing an order, contact us as soon as possible. We will try to assist if the order has not entered fulfillment, but address changes cannot be guaranteed.

Once an order has been processed or transferred to the carrier, we may be unable to update, redirect, or stop the shipment.

Missed or Failed Delivery

If a delivery attempt is unsuccessful, the carrier may schedule another attempt, leave a delivery notice, hold the package at a local facility, or provide collection instructions.

Customers should monitor tracking information and respond promptly to carrier instructions. Packages not collected within the carrier’s required period may be returned to the sender.

If a package is returned because it was refused, not collected, or could not be delivered using the supplied address, contact us so we can review the available options. Additional shipping costs may apply to an approved reshipment.

Delayed or Potentially Missing Shipments

If tracking remains unchanged for an unusual period or a parcel has not arrived after the estimated delivery window, please review the latest carrier information before contacting us.

When requesting assistance, provide the following information:

• Your full name.
• Your Nestvioray order number.
• The email address used during checkout.
• The affected tracking number.
• A short description of the delivery concern.

We will review the available shipment information and advise you of the next appropriate step. Carrier investigations and claims may require additional processing time.

Damaged Packages or Missing Items

If a package arrives damaged, opened, incomplete, or with an incorrect product, contact our support team promptly.

Please keep the original packaging and provide clear photographs of the outer parcel, shipping label, internal packaging, received products, and any visible damage.