Information We Collect

The information we collect depends on how you interact with our store. It may include the following categories:

• Contact information: Name, email address, telephone number, shipping address, and billing address.
• Order information: Products purchased, order number, transaction history, delivery details, returns, refunds, and customer service records.
• Payment-related information: Payment method, billing status, and limited transaction information supplied by payment providers. Full payment card information is generally handled directly by authorized payment processors.
• Device and usage information: IP address, browser type, device type, operating system, pages viewed, referring website, interaction data, and approximate location derived from an IP address.
• Communications: Information included in emails, product questions, reviews, return requests, and other messages sent to our customer service team.
• Preferences: Marketing preferences, saved settings, product interests, and cookie choices.
• Security information: Information used to identify suspicious activity, prevent fraud, protect accounts, and maintain store security.

Sources of Personal Information

We may obtain personal information from the following sources:

• Directly from you when you place an order, create an account, subscribe to communications, submit a form, or contact us.
• Automatically through cookies, pixels, log files, and similar technologies when you browse our website.
• From service providers involved in payments, fraud prevention, website hosting, order fulfillment, shipping, analytics, or customer support.
• From advertising or social media partners when you interact with our advertisements or connected services, where applicable.

How We Use Personal Information

We may use personal information to:

• Process payments and fulfill customer orders.
• Provide order confirmations and shipping notifications.
• Manage returns, refunds, replacements, and disputes.
• Respond to product questions and customer support requests.
• Maintain, personalize, and improve our website.
• Analyze store traffic and shopping performance.
• Detect fraudulent, unauthorized, or harmful activity.
• Send marketing communications where permitted and according to customer preferences.
• Comply with legal, tax, accounting, and regulatory duties.
• Protect our customers, business, website, and legal rights.

Cookies and Similar Technologies

Nestvioray and its service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember customer preferences, maintain shopping carts, understand website performance, prevent fraud, and measure advertising.

You can manage many cookies through your browser settings or any cookie preference controls made available on our website. Blocking certain cookies may affect website functionality.

How We Disclose Information

We may disclose information when reasonably necessary to operate our store and provide services, including to:

• E-commerce and hosting providers that support our online storefront and checkout services.
• Payment processors that authorize and process customer transactions.
• Shipping and fulfillment providers that prepare, track, and deliver orders.
• Customer service providers that help respond to inquiries and manage support requests.
• Analytics and advertising providers that help measure website use and marketing performance, when enabled.
• Professional advisers, including legal, accounting, insurance, and compliance professionals.
• Government or regulatory authorities when disclosure is required by law or necessary to protect legal rights.
• Business transaction participants in connection with a merger, financing, restructuring, acquisition, or transfer of business assets.

Service providers are expected to handle information only for the purposes associated with the services they provide and subject to applicable contractual and legal requirements.

Analytics and Interest-Based Advertising

Depending on the services enabled on our store, we may work with analytics or advertising providers that collect information about website activity through cookies and similar technologies.

We do not sell personal information for money. However, certain disclosures to advertising or analytics providers may be considered a “sale,” “sharing,” or use for targeted advertising under some United States state privacy laws.

Where required by applicable law, eligible customers may request to opt out of these activities by using available privacy controls or contacting service@nestvioray.com .

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, maintaining transaction records, providing customer support, resolving disputes, preventing fraud, enforcing agreements, and meeting tax, accounting, and legal obligations.

Retention periods may vary depending on the type of information, the nature of the customer relationship, applicable laws, and legitimate business requirements. Information may be deleted or anonymized when it is no longer reasonably required.

Data Security

We use commercially reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure. Customers should protect their account credentials and avoid sending passwords, full payment card details, or other highly sensitive information through ordinary email.

United States Privacy Rights

Depending on your state of residence and whether the applicable legal requirements are met, you may have the right to:

• Confirm whether we process your personal information.
• Request access to certain personal information.
• Request correction of inaccurate personal information.
• Request deletion of eligible personal information.
• Obtain a portable copy of certain information you provided.
• Opt out of the sale or sharing of personal information, targeted advertising, or certain profiling activities.
• Limit certain uses of sensitive personal information where applicable.
• Appeal a decision concerning a privacy request.
• Receive equal service without unlawful discrimination for exercising an applicable privacy right.

These rights are not absolute and may be subject to legal exceptions. For example, we may retain information needed to complete a transaction, detect fraud, maintain records, or comply with law.

Additional Notice for California Residents

Subject to the applicability of California privacy law, California residents may request information about the categories of personal information collected, the sources of that information, the purposes for collection, and the categories of recipients to whom information is disclosed.

Categories described in this policy may include identifiers, customer records, commercial information, internet or electronic network activity, approximate geolocation information, and inferences based on shopping activity.

California residents may also have rights to request access, correction, or deletion and to opt out of certain sales or sharing of personal information where applicable.

Browser Privacy Signals

Some browsers provide “Do Not Track” settings. Because there is not currently a uniform industry standard for responding to all Do Not Track signals, our response may vary depending on the technology and applicable legal requirements.

Where required by applicable law and supported by our website configuration, we will process legally recognized opt-out preference signals, such as Global Privacy Control, as requests to opt out of eligible sale, sharing, or targeted advertising activities.

Children’s Privacy

Our store and household products are intended for a general adult audience. The website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe a child under 13 has provided personal information to us, please contact service@nestvioray.com so that we can review the matter and take appropriate action.

International Data Processing

Nestvioray is operated by a company located in China and works with service providers that may operate in other countries. As a result, personal information may be transferred to, stored in, or processed outside your state or country of residence.

Privacy and data protection laws in these locations may differ from those in your jurisdiction. Where required, we use reasonable safeguards and service arrangements intended to protect transferred information.

Third-Party Websites and Services

Our store may contain links to websites, platforms, or services operated by third parties. We do not control the privacy, security, content, or business practices of those third parties.

We encourage customers to review the privacy policies of third-party websites before providing personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, store services, technologies, or legal requirements.

When changes are published, the “Last updated” date at the top of this page will be revised. Material changes may also be communicated through the website or another reasonable method when required.

Company Information