When a product may be returned.

To qualify for a standard return, the product should generally meet all of the following requirements:

Products that may not qualify.

Unless required by applicable law, the following products or circumstances may not be eligible for a standard return:

How to request a return.

Return delivery costs and responsibility.

If a return is requested because of a change of mind, incorrect selection, or another reason not caused by Nestvioray, the customer may be responsible for return shipping costs where permitted by applicable law.

If the return is approved because the product was damaged, defective, incomplete, or incorrect, we will review the available evidence and provide the appropriate instructions.

Original shipping charges, customs duties, taxes, and return delivery costs are generally non-refundable unless required by applicable law or confirmed otherwise by our customer care team.

We recommend using a trackable shipping service. Nestvioray cannot confirm receipt of a return that cannot be tracked or identified.

What happens after we receive your return?

Once an approved return is received, it will be inspected to confirm that it meets the return conditions. We will notify you when the review is complete.

If the refund is approved, it will normally be issued to the original payment method. Refund processing time may vary depending on the payment provider, bank, currency, and location.

Nestvioray does not control how quickly a bank or payment provider posts an approved refund to your account.

If your refund has not appeared.

If you have received confirmation that a refund was issued but cannot see it in your account, first check the original payment method and contact your bank or payment provider.

If the expected processing period has passed, contact us at service@nestvioray.com with your order number so we can review the available transaction information.

Replacement and exchange requests.

Direct exchanges may not be available for every product or destination. If you need a different product, size, color, or version, contact customer care before returning the original item.

Depending on availability and the reason for the request, we will explain whether a replacement, exchange, refund, or new order is the appropriate option.

Contact us as soon as possible.

If you wish to change or cancel an order, email us as soon as possible. We will try to assist if fulfillment has not started.

Once an order has entered processing, been packed, or shipped, changes and cancellations may no longer be possible. After delivery, the applicable return process will apply.

Rights provided by applicable law.

Nothing in this policy is intended to exclude, limit, or replace any mandatory consumer rights that apply to your purchase. Additional rights or remedies may be available depending on your country or region.

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