Order Changes & Cancellations

ORDER MANAGEMENT & SUPPORT

Order Changes & Cancellations

Need to update or cancel an order? Contact us as soon as possible. We begin preparing orders shortly after checkout, so requests can only be completed when the order’s fulfillment status allows.

Request assistance: service@nestvioray.com
WHEN TO CONTACT US As Soon as Possible Requests are time-sensitive.
WHAT TO INCLUDE Your Order Number Include the email used at checkout.
IMPORTANT LIMITATION Changes Are Not Guaranteed Fulfillment may begin shortly after purchase.
01
REQUESTING ASSISTANCE

How to Request an Order Change

Nestvioray begins reviewing and preparing orders shortly after they are placed. If you need to change a product, quantity, delivery address, or other order detail, contact us immediately.

We will make reasonable efforts to assist, but submitting a request does not guarantee that the requested change can be completed. Availability depends on the order’s processing and fulfillment status.

Include the following information:

  • Your full name.
  • Your Nestvioray order number.
  • The email address used during checkout.
  • A clear description of the requested change.
Recommended email subject: Urgent Order Change Request – Your Order Number
02
CHANGE OPTIONS

Types of Changes You May Request

Depending on the order status, you may ask us to review a request involving:

01

Product Selection

Request a different product option, color, size, or variation where applicable.

02

Item Quantity

Request an adjustment to the quantity of an existing item.

03

Delivery Address

Correct an incomplete or inaccurate address before fulfillment.

04

Order Cancellation

Request cancellation before packing or shipment has started.

Some modifications may require cancellation of the original order and placement of a new order. We will explain the available options after reviewing your request.

03
FULFILLMENT STATUS

Order Change Limitations

Changes are generally more difficult to complete once an order has entered processing, packing, fulfillment, or shipment.

We may be unable to modify an order when:

  • The order has already been packed.
  • A shipping label has already been created.
  • The order has been transferred to a fulfillment partner.
  • The parcel has been collected by the carrier.
  • The requested replacement product is unavailable.
  • The request would create payment or verification issues.

If the requested change cannot be completed, the original order may continue through fulfillment using the information confirmed at checkout.

04
DELIVERY INFORMATION

Address Corrections and Updates

Customers are responsible for reviewing and submitting complete, accurate delivery information during checkout.

If you notice an incorrect street address, apartment number, city, state, postal code, recipient name, or other delivery detail, contact us immediately.

Before Fulfillment

We may be able to update the address if the order has not been prepared or transferred for shipment.

After Fulfillment

We may be unable to change or redirect the delivery address once processing or shipment has begun.

Nestvioray cannot guarantee delivery changes requested after an order has been shipped. Customers may also contact the carrier directly when carrier-managed delivery options are available.

Additional shipping or reshipment charges may apply when a parcel is returned because of an incorrect, incomplete, or undeliverable customer-provided address.
05
CANCELLATION REQUESTS

Requesting an Order Cancellation

To request cancellation, contact us as soon as possible and clearly state that you would like the order canceled.

Cancellation requests are reviewed according to the current order status. An order is not considered canceled until you receive confirmation from Nestvioray.

Order Not Yet Processed

Cancellation may be possible if fulfillment has not started.

Order Being Prepared

Cancellation may not be possible once packing or fulfillment work has begun.

Order Already Shipped

Orders in transit generally cannot be canceled and must be handled according to the applicable return policy.

06
ADDITIONAL PRODUCTS

Adding Items to an Existing Order

For payment and fulfillment reasons, we may be unable to add new products to an order after checkout has been completed.

If an item cannot be added, you may place a separate order through nestvioray.com. Separate orders may be processed and shipped independently, and applicable shipping charges may be calculated for each order.

We cannot guarantee that separately placed orders will be combined into one shipment.

07
PRICES & PROMOTIONS

Discount Codes and Price Adjustments

Customers are responsible for reviewing the order total and entering eligible promotional codes before completing checkout.

Discount codes generally cannot be added, replaced, or applied retroactively after an order has been submitted. Promotions may have separate eligibility requirements, expiration dates, product exclusions, or minimum purchase amounts.

A promotion offered after an order is placed does not automatically qualify the earlier order for a price adjustment.

08
PAYMENT REVERSALS

Refunds for Approved Cancellations

If cancellation is approved before fulfillment, any applicable refund will generally be issued to the original payment method.

After a refund has been issued, the time required for it to appear depends on the payment processor, bank, card issuer, or digital wallet provider.

  • Refunds are normally returned to the original payment method.
  • Refund processing and posting are separate stages.
  • Financial institutions determine final posting times.
  • Original authorization holds may take time to be released.

If the original payment method cannot accept a refund, additional review may be required before another legally permitted solution can be considered.

09
ORDERS IN TRANSIT

When an Order Cannot Be Canceled

Once a package has been shipped, we generally cannot recall, intercept, or cancel it.

Please do not automatically refuse delivery or return a parcel without first contacting customer support. Unapproved returns may be delayed, sent to an incorrect location, or become ineligible for processing.

If you no longer want an order that has already shipped, wait for delivery and contact us for instructions under the applicable Return and Refund Policy.

Approval of an order cancellation and approval of a product return are separate processes with different eligibility requirements.
10
DUPLICATE PURCHASES

Duplicate or Accidental Orders

If you believe that you accidentally submitted the same order more than once, contact us immediately with all related order numbers.

We will review the orders and attempt to stop an unintended duplicate when the fulfillment status allows. Duplicate order cancellations cannot be guaranteed after processing has started.

11
CUSTOMER CARE

Contact Order Support

To request an order change or cancellation, contact the Nestvioray customer care team using the information below.

Support Email service@nestvioray.com
Store Domain nestvioray.com
Recommended Subject Order Change Request – Order Number
Operating Company Guangzhou Senqi Technology Co., Ltd.

Please send your request from the email address used during checkout whenever possible. This helps us identify the order and review your request more efficiently.

For your security, do not send complete payment card information, card security codes, passwords, or other sensitive financial information by email.