Available payment options.

Payment methods supported for your order will appear at checkout. Depending on your market and payment provider, available options may include eligible credit cards, debit cards, digital wallets, and other locally supported payment services.

The appearance of a payment method during checkout does not guarantee that every transaction will be approved. Final approval is determined by the relevant bank, card issuer, wallet provider, or payment processor.

Enter accurate payment details.

Customers are responsible for providing accurate and complete billing, shipping, contact, and payment information during checkout.

Your billing address should match the information held by your payment provider where applicable. Incorrect or incomplete details may cause delays, verification requests, failed payments, or order cancellation.

Payment authorization is not final order acceptance.

When you submit payment, your payment provider may authorize or reserve the order amount. This authorization does not automatically mean that the order has been accepted or shipped.

Orders may be reviewed before acceptance. We reserve the right to hold, limit, decline, or cancel an order where reasonably necessary, including in cases involving:

If an order is cancelled after an authorization has been created, the authorization may be reversed or allowed to expire. The timing is controlled by your bank or payment provider.

Currency information at checkout.

Product prices and the transaction currency are displayed before you complete checkout. Review the final order total and currency carefully before submitting payment.

If your card, bank account, or digital wallet uses a different currency, your financial institution may apply its own exchange rate, foreign transaction fee, conversion charge, or other processing fee.

These exchange rates and external fees are determined by the relevant bank or payment provider and are not controlled by Nestvioray.

Understanding your order total.

The final amount displayed during checkout may include the price of the products, applicable discounts, shipping charges, and taxes where required.

Product prices, promotions, discounts, and availability may change without prior notice. The applicable price is the price displayed when the order is submitted, subject to correction of clear pricing or listing errors.

Customs duties, import taxes, and local handling charges may apply depending on the destination. Unless expressly included during checkout, such charges may be the responsibility of the recipient.

What to do if payment does not go through.

A transaction may be declined or fail for reasons determined by your bank, card issuer, wallet provider, or payment processor. Common reasons include:

Check your information carefully and try again. If the issue continues, contact your bank or payment provider before submitting another transaction.

Understanding temporary authorizations.

An unsuccessful payment attempt may still appear temporarily as a pending authorization. This does not always mean that the payment was completed.

If you see multiple pending amounts, avoid repeatedly submitting payment. Review your order confirmation emails and contact your bank to determine whether the entries are temporary authorizations or completed transactions.

If more than one completed charge appears for the same order, contact us with your order number and a description of the issue. Do not send full payment card information by email.

How approved refunds are issued.

Approved refunds are generally returned to the original payment method used for the purchase. We cannot normally direct a refund to a different card, account, or payment method.

After a refund is issued, your bank or payment provider may need additional time to post the funds to your account. Processing time varies according to the provider, location, and currency.

Currency conversion differences or external transaction fees are controlled by your financial institution and may not be refundable by Nestvioray.

Need help with a payment?

Contact our customer care team and include your order number, the email address used during checkout, the approximate transaction time, and a clear description of the issue.

You may include a screenshot with sensitive payment information fully hidden. Never send your complete card number, security code, password, or verification code.

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